Insurance Courses
Collectively, the FIS® team has extensive experience in interviewing individuals and has designed (and implemented) structures for Insurance Companies that improve how their staff interact with customers and how they obtain information.
Poor interviewing is of no value to anyone; it’s a waste of time, resources and money.
As interviewing is the major method for fact-finding when speaking with customers or clients, it has to be done well.
Improving and developing your staff’s ability to question effectively will lead to an increase in sales, a reduction in processing times and an improvement in fraud detection.