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Client Solutions
A RANGE OF SERVICES ADAPTABLE TO CLIENT NEEDSOur services are multilayered and integrated. Depending on the needs of the client, a specific solution may be selected or the client may choose to engage us for end-to-end services.
READ MORETestimonials
"It’s not often expectations are exceeded these days but David and Martin definitely achieved that. They were really easy to get along with and their delivery was excellent.
READ MORENoteTaker
Notetaker’ is a system that has been developed, after extensive and on-going research, by FIS® Associate Kerry Marlow to improve the quality of interviews with clients by providing a system to help interviewers
READ MOREFIS® P.E.A.C.E. Investigative Interviewing Technique Course
P. E. A. C. E Investigative Interviewing Course
The ‘P. E. A. C. E. ’ framework of Investigative Interviewing provides a forensically robust model to secure complete, accurate, and reliable information in order to assist informed decision-making and add value to business.
Cognitive Interviewing (CI) (ECI) Courses
Cognitive Interviewing (CI) (ECI) Courses
The aim of Cognitive Interviewing is to increase the quantity and quality of information elicited from anyone whether in person or over the phone.
Conversation Management (CM) Courses
Conversation Management (CM) Courses
Within Investigative Interviewing the aim of Conversation Management (CM) is to put in place a structure for interviewing anyone who you may suspect to be providing false information whether it is over the phone or in person.
Use of Interpreters
Use of Interpreters
The course is aimed at all those who utalise the services of an Interpreter in order to conduct any form of interview through their work either paid or voluntary including staff within statutory, voluntary, community and independent sectors.
Call Handling Course
Call Handling Course
The Call Handling Interviewing skills course is suitable for any customer or client interview by call centre staff, managers, investigators, compliance officers, auditors, bank and insurance personnel.